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Terms of Use

Welcome to govdex.  By using this service you agree to these Terms of Use.


You and your means the users of govdex.

Our, us and we means the Commonwealth of Australia represented by the Department of Finance.


govdex is managed by the Department of Finance (Finance) and is an UNCLASSIFIED (DLM) accredited system. govdex is suitable for holding unclassified official information not intended for public release including unclassified DLM-marked information, i.e. For Official Use Only (FOUO), Sensitive, Sensitive: Legal or Sensitive: Personal. Classified information must not be held on govdex.

Agencies (via their community Administrators) are responsible for ensuring that information published on their community is labelled and handled in accordance with the Australian Government’s Protective Security Policy Framework (PSPF) and does not exceed the security rating of govdex.

Your use of govdex is deemed to be your acceptance of these Terms of Use. Please read them carefully.

Lawful Purposes

You agree to use govdex only for Lawful Purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. This includes conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or disruption to govdex.

You must not post or transmit via govdex any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.


Your use of govdex does not:

  • affect or reduce any obligation owed to you by any agency;
  • reduce any obligation you owe to any agency.

Acceptable Use

You must be aware of and abide by the following Acceptable Use conditions for community members and administrators.

All community members (including administrators)

  • You must keep your govdex username and password secure at all times;
  • You must not permit any other person to use your username and password;
  • You must use your individual work email address when creating your govdex account. (Group email addresses do not meet the two requirements listed above); and,
  • You must treat UNCLASSIFIED:DLM material accordingly.

Community administrators

  • You are responsible for ensuring that members use the community in accordance with the Terms of Use;
  • You are responsible for ensuring that your community has a minimum of two government administrators;
  • You are responsible for the management of users and content in any community you are an administrator for;
  • You are responsible for reviewing all incoming responses to an issue and ensuring that published responses meet the criteria outlined within the Terms of Use;
  • You are responsible for requesting a new, or amending an existing, community;
  • You are responsible for authorising new member access, disabling or changing existing members’ details for your community;
  • You are responsible for the site management, monitoring, reviewing, archiving and decommissioning of your community;
  • You are responsible for record keeping and ensuring that documents and relevant content are maintained in your agency’s records management system;
  • You are responsible for maintaining an up-to-date backup of your site for recovery from accidental deletion by you or your community members;
  • You are responsible for storing community member details (name, email address, telephone numbers or other information) gained from applications to join your community, in accordance with Australian Privacy Principles;
  • You are responsible for informing and assisting new members when they are provided with access to the community;
  • You are responsible for refusing, or removing from the site, material submitted by a member which in your reasonable opinion contravenes the Terms of Use of govdex, and advising member of reasons for refusal or removal;
  • You are responsible for cancelling the registration of, any member who, in your reasonable opinion, has failed to observe, or is otherwise acting in a manner inconsistent with, the terms of Lawful Purposes of govdex; and
  • If the community uses govdex for UNCLASSIFIED:DLM material, you should remind members of their obligations in respect of protecting their password and in the treatment of such material.


The development and management of govdex is coordinated by Finance. govdex is hosted behind a secure Australian Signals Directorate (ASD) certified gateway connection, and the system is accredited to hold material with a protective marking up to and including UNCLASSIFIED:DLM.

For further information on the Australian Government security classification system please read the following advice for Protectively marking and handling sensitive and security classified information.

All staff working on govdex, including third-party contractors are security assessed and approved to a minimum Protected level of security.


For more information about how we protect your privacy and personal information, please see our Privacy Policy.

In order to participate in, and contribute to govdex, you will be required to register and provide an email address. In accordance with the Australian Privacy Principles, we will only use and disclose your personal information to a person, body or other agency:

  • to provide you with a service that you have requested; or
  • as authorised by law, for example, if a law enforcement authority or court order lawfully directs us to disclose the information of a user.


These Terms of Use are governed by the laws of the Australian Capital Territory, Australia and you agree to submit to the exclusive jurisdiction of the courts of the Australian Capital Territory.

If any of these Terms of Use are held to be invalid, unenforceable or illegal for any reason, the remaining Terms of Use will continue in full force.

These Terms of Use do not negate any Terms or Conditions that apply to your use of any other government website.

We may revise these Terms of Use from time to time.

Please contact us if you have any questions, problems or feedback regarding the use of govdex.